Work Experience
2013-2015
University of South Carolina
Senior Instructional Designer
- Designed, developed, and executed distributed learning delivery methods and trained faculty to make content ADA accessible.
- Collaborated with faculty on course design, development, and implementation to incorporate the best practices and theories of instruction and achieve learning outcomes.
- Applied Quality Matters standards to all instructional design projects.
- Offered training and support to junior instructional designers on USC practices, methods, and delivery of distributed learning courses.
- Designed and modified 45+ courses within various academic disciplines to help improve course curriculum and delivery by including technology-enabled assignments and learning activities.
- Delivered workshops, seminars, and tutorials for faculty development in various aspects of distance learning and Web 2.0/3.0 tools.
- Assisted the Center for Teaching Excellence in continuing a web presence.
- Served as key figure in flipping classroom presence within the university.
2012-2013
University of South Carolina
Coordinator of Online Learning
- Pioneered online and blended academic support delivery models for the Student Success Center.
- Oversaw tutoring, Supplemental Instruction (SI), academic coaching, and advising by utilizing Adobe Connect and Blackboard Learn.
- Collaborated with university technology administrators and personnel to investigate and implement educational technology solutions for integration in online models.
- Redesigned the Student Success Center’s website into WordPress environment and provided ongoing support and maintenance.
- Supported the Student Success Center in web presences and social media needs.
- Hired, trained, and managed the summer online learning intern
2010-2012
SC Dept. of Transportation
Information Technology Trainer
- Designed various e-learning tutorials using Camtasia for the Moodle LMS environment.
- Provided training to fellow technical trainers on using Moodle LMS and creating effective online learning modules using the ADDIE model and Camtasia.
- Supplied assistance to Help Desk staff during heavy call volume by gracefully resolving various hardware and software issues.
- Created customized, information technology-oriented courses on various computer skills and software applications.
2009-2010
Augusta University
Instructional Systems Analyst
- Supported multiple instructional and learning systems by delivering top-level technical support to faculty, staff, and students.
- Collaborated with the Senior Instructional Systems Analyst to generate daily imports and extracts within SunGard’s Banner and implementing/testing required Blackboard updates.
- Implemented and conducted monthly training workshops by identifying concerns from faculty members on using Blackboard, Respondus, and other technologies.
- Investigated new instructional technologies and worked with project managers and other technical staff to implement these technologies within the university (e.g., Lockdown Browser).
2008-2009
University of South Carolina
Desktop Support Technician
- Delivered Tier 1 and 2 support to students, staff, and faculty by diagnosing computer hardware and software issues.
- Assisted with a university-wide network conversion from Novell to Windows Active Directory.
- Served as a project member on selecting a provider for student email, along with managing multiple undergraduate students who tested the functionality of this system.