- Supported multiple instructional and learning systems by delivering top-level technical support to faculty, staff, and students.
- Collaborated with the Senior Instructional Systems Analyst to generate daily imports and extracts within SunGard’s Banner and implementing/testing required Blackboard updates.
- Implemented and conducted monthly training workshops by identifying concerns from faculty members on using Blackboard, Respondus, and other technologies.
- Investigated new instructional technologies and worked with project managers and other technical staff to implement these technologies within the university (e.g., Lockdown Browser).