- Pioneered online and blended academic support delivery models for the Student Success Center.
- Oversaw tutoring, Supplemental Instruction (SI), academic coaching, and advising by utilizing Adobe Connect and Blackboard Learn.
- Collaborated with university technology administrators and personnel to investigate and implement educational technology solutions for integration in online models.
- Redesigned the Student Success Center’s website into WordPress environment and provided ongoing support and maintenance.
- Supported the Student Success Center in web presences and social media needs.
- Hired, trained, and managed the summer online learning intern