- Designed various e-learning tutorials using Camtasia for the Moodle LMS environment.
- Provided training to fellow technical trainers on using Moodle LMS and creating effective online learning modules using the ADDIE model and Camtasia.
- Supplied assistance to Help Desk staff during heavy call volume by gracefully resolving various hardware and software issues.
- Created customized, information technology-oriented courses on various computer skills and software applications.